HrvatskiQuality of Services Provided for COVID-19 Disease in the Primary Health Care of Canton Sarajevo
1 Zineta Mulaosmanović
2,3 Amer Ovčina
3 Aida Pilav
2 Alma Mizdrak
3 Elmedina Mrkulić
3 Amra Mačak-Hadžiomerović
1 Public institution Sarajevo Canton Health Center Vrazova 11, 71000 Sarajevo
2 Clinical Center of the University of Sarajevo
Bolnicka 25, 71000 Sarajevo
3 University of Sarajevo-Faculty of Health Studies,
Stjepana Tomica 1, 71000 Sarajevo
Abstract
Introduction: Quality health services is a priority in the
health system. However, after the outbreak of the COVID-
19 pandemic, the goals of the health system had to
be adapted to the changed circumstances, in order to
meet the health needs of patients and the expectations
of health workers related to ensuring safe working conditions
in a crisis.
Aim: To examine the attitudes and opinions of patients
on the quality of services provided during treatment for
the infection of COVID-19
Research material and methods: The study included patients aged 18 and over at the Sarajevo Canton Health Center who were infected with the COVID-19 virus in the second (autumn 2020) and third (spring 2021) waves of the pandemic and who used primary health care services during their treatment. To conduct the research, we surveyed a total of 524 patients in the period from 15 September 2022 – 30 November 2022.
Results: By the recommendations of the Crisis Staff of the Ministry of Health and the rules of the profession, the majority of respondents contacted the doctor on the third day after the onset of symptoms, 193 of them (36.8%). During the second and third wave, the majority of patients, 287 (54.8%) believed that there were no health workers during that period who did ot behave professionally during the treatment. During treatment and visits to healthcare institutions, 72 (13.7%) patients felt that they always felt that healthcare professionals treated them differently. During treatment for COVID- 19, 78 (14.89%) patients believed that there were always enough health workers during their treatment. Conclusion: a large number of respondents think that the healthcare professionals treated them professionally during the treatment, and that they had enough information about the situation, and that they acted in accordance with the instructions published by the profession.
Keywords: quality of health care, primary health care, COVID-19