Utjecaj dobrih komunikacijskih vještina nadređenih na radne procese

1 Sabrina Tantula
1, 2 Amer Ovčina
2 Arzija Pašalić
2 Suada Branković
2 Jasmina Mahmutović
3 Hamid Palalić

1 Clinical Center University of Sarajevo, Bolnička 25, 71000 Sarajevo, Bosnia and Herzegovina
2 University of Sarajevo-Faculty Health Studies, Stjepana Tomića 1, 71000 Sarajevo, Bosnia and Herzegovina
3 University of Vitez- Faculty Health Studies, Školska 23, 72 270 Travnik, Bosnia and Herzegovina

Communication is the foundation of every interpersonal relationship. Good communication leads to better relationships and trust, fosters improved interactions with colleagues, and  has a positive impact on the workplace atmosphere. The aim of this study is to determine how the communication skills of management staff influence work processes. The primary task  of this study is to examine the communication styles of responsible individuals in the healthcare process and their relationships with subordinates or executors in the healthcare process. The study is descriptive and comparative. An author-designed questionnaire, created based on a review of professional and scientific literature and experiences from everyday  clinical practice, was used as the research instrument. The results showed that out of the total number of respondents, 33.3% reported being completely satisfied with interpersonal  communication, 57.0% partially satisfied, and only 24 or 9.6% were not satisfied. It can be concluded that the good communication skills of managers positively impact staff productivity.

Keywords: communication, manager, healthcare institution